MOHAMMED SHUHIAB W

Work on Salesforce CRM development and data analysis, building custom objects, Apex triggers, and SOQL queries to support business reporting needs. Analyze Salesforce and business data using SQL and Excel to identify trends and generate insights for stakeholders and leadership. Build and maintain Salesforce reports and dashboards to track key CRM metrics, improving visibility into sales, leads, and customer data. Automate routine CRM processes using Salesforce Flows, reducing manual data entry and improving data accuracy across records. Collaborate with cross-functional teams to gather requirements and translate them into scalable Salesforce and data analytics solutions

Coordinated manpower deployment for 15+ trainers and support staff, managing allocation, utilization, and conflict resolution. Handled payment coordination, tracking, and reconciliation with zero leakage and accurate documentation. Tracked operational progress using MS Excel and prepared daily/weekly performance and utilization reports