Vamshi Sanjay J

Managed IAM operations (AWS IAM, Azure AD) including provisioning, access control, and compliance enforcement. Monitored network infrastructure using Cisco Meraki & Auvik, ensuring high availability and minimal downtime. Diagnosed and resolved network & connectivity issues, collaborating with ISPs for rapid restoration. Administered endpoints via Datto RMM & Ninja RMM, handling patching, deployments, and compliance. Implemented proactive monitoring using Grafana, Splunk, and Checkmk, improving alert accuracy. Supported Windows & Linux servers, including patching, performance tuning, and troubleshooting. Managed Citrix VDI environments, improving provisioning and system performance. Performed capacity planning & resource optimization across compute, storage, and network layers. Automated operational tasks using bash scripting, reducing manual effort and response time. Delivered 24x7 NOC operations, handling incidents, escalations, and root cause analysis (RCA)

Monitored infrastructure using Grafana, Splunk, and Checkmk, reducing downtime by 30%. Led incident management and RCA, improving system reliability and service stability. Applied ITIL practices for incident, change, and service management workflows. Collaborated cross-functionally to reduce recurring incidents by 25% through preventive measures. Streamlined troubleshooting processes, improving mean time to resolution (MTTR)

Monitored Azure infrastructure using Azure Monitor & Log Analytics. Built and maintained CI/CD pipelines in Azure DevOps, reducing deployment time by 30%. Automated repetitive tasks using Bash scripting, improving operational efficiency. Reduced post-deployment issues by 20% via improved collaboration and monitoring

Reduced infrastructure downtime by 30% through proactive monitoring and alerting improvements. Increased system availability by 40% across AWS & Azure environments. Decreased recurring production issues by 25% via RCA and preventive action implementation. Improved deployment efficiency by 30% using CI/CD pipelines. Reduced system vulnerabilities by 35% through security hardening and patching