Rohit Dummu

Performed OS installations (Windows 7, 8, 10, 11) and hardware troubleshooting (BSOD issues). Replaced faulty hardware components and supported new joiner laptop setups

Handled Active Directory account provisioning and user permissions. Configured end-user laptops with Windows 10/11 and Microsoft Intune Company Portal. Configured network printers, scanners, and Video Conferencing setups. Managed local IT Asset inventory: allocations, de-allocations, and exit clearances

Handling L1&L2 escalations with respect to Applications and Dormian. Conduct remote troubleshooting. Configuration and Troubleshooting of MS Outlook. Installation & troubleshooting of SCCM on desktops & laptops. Reconfiguring domain accounts if the login profile is corrupted in desktop /laptop. Troubleshooting Network issuse in laptops

Managed Microsoft 365 licensing (E1 & E3) based on business approvals and HRMS portal clearances. Active Directory administration: Hostname creation/deletion, logon restrictions, OU movements, and password resets. Handled user onboarding/offboarding processes and zero-day deployments. Provided VIP support for Directors, Partners, and senior leadership. Configured client VPNs, user profiles, MS Teams and Outlook mail (.pst/.ost repair). Managed BitLocker encryption, DLP policies, SCCM, and Antivirus compliance